Features

Cocosplate is a comprehensive system that combines workflow-driven processes, UML diagrams, AI-powered support, sentiment analysis, CSV integration, bulk email capabilities. With its user-friendly interface and extensive feature set, the software enables you to efficiently manage your customer interactions, enhance productivity, and deliver exceptional customer service.

Template messages with one-click answer

You can create messages to send e.g. via e-mail that contain variables which will be replaced at runtime with the values in the current context.

Automatic customer topic responder through AI text prompting api

Either api.openai.com is supported or at your option an GPT4All with a local or intranet Llama.cpp installation may be used.

Sentiment detection

Cocosplate has support for sentiment detection in text which allows to detect positive or negative tendencies in the input.

Customizable newsletter with double opt-in

Look at the examples for workflows that show several ways how to implement customer interaction. You will be able to define custom opt-in logic with timeouts and multiple answers.

Flexibility and ease of use

Unlike most other tools you are not restricted to use a certain language model but choose a model that best fits your needs. Cocosplate AI provides specialized and customizable workflows for with bindings to popular language models and those that fit to regulations that might apply to you.